1.Why does fill colors need metal border for Cloisonne?
Not only for “Hard-enamel/Cloisonné”, but also for “Pro-enamel, Soft-enamel & Etching”, these metal borders are of major importance in the purpose of separating each single-colored zone.
2.Is it possible to have 2 plating on the same item?
Surely, mostly same color looks in ”double plating” can be done, like both shine metal color say gold and nickle or both antique metal colors in antique gold and antique nickle.
3.How can I get samples for my own design?
First please send your design or sketch or photo to us, you can just tell us your idea also.
As soon as received it, we will check and consult with you for all details, like what process will be the best fit, what plating you want, the size, etc. Considering your requirements and budget, we'll use our rich experience and make our best recommendation to you.
According to your requirement, we will make an artwork and send to you for approval.
Once everything decided, we will set up a new mould and make samples, so you'll get samples in hand within 5-7 days.
4.Can I have my product in 3D coloring coating?
Yes, we can make your metal item in 3D by enamel coloring by hand or 3D UV printing coating.
5.Can you help make artwork proof?
Yes, when pricing is agreed to move to next, Please send your idea or sketch to mock up , we will make artwork proof for your approval.
6.How quick you can finish order and if any extra charge for RUSH orders?
Lead-time depend on the design and order quantity, and we don’t have extra charge for rush order and actual delivery time please check with our sales.
7.How can I check the shipping situation of my order when it has been shipped?
Once your order is shipped, a shipping advise will be sent to you immediately with all the information concerning this shipment as well as the tracking number, so enable you to check it.
8.What's your lead time for sample and mass production?
Normally we can deliver samples within 5-10 working days upon the processing way. Mass production depends on the process you need and quantity, usually we can make delivery 7-15 days from the receipt of L/C or deposit.
9.How about your minimum order quantity (MOQ)?
We have no MOQ limit usually in your first ordering, but if reorder them less 100pcs will be an extra charge say USD20.0 each time.
10.Can I get the price list of your products?
Because of the fluctuate price in material, we can only give you a price list for your reference; it may not be considered as a stable offer. For firm quotation, please contact your sales rep. or firstname.lastname@example.org.
11.What information is required to get a quotation?
To calculate the cost, you’d better send a photo or just a sketch to us, and advise your requirements also: what material? plating? color? size? quantity and process?
12.How to send your artwork?
You can send as an email attachment (Max 5 MB), or share the big file via online link.
If your artwork concerns Offset Printing, send uncompressed tiff file is the best, Photo shop is ok too. The more clear artwork you provide, the more nice print result you'll get.
13.What payment methods you require?
Total amount is less than USD 300.0 by Western Union or Paypal.If customer want to pay by TT, please add TT transaction charge USD25/time.
Total amount is more than USD1,000 by TT.
Total amount is more than USD30,000, Irrevocalbe L/C at sight is also workable.
Whenever you have any questions, please don't hesitate to contact us, we are always right here and eager to serve you.